Terms & Conditions of Sale

1. Company Identification

2. Products

The products offered for sale are described and presented as accurately as possible.
Product images are for illustrative purposes only and are not contractually binding.

Minor variations may occur, and Ophélie & Co shall not be held liable for any discrepancies that do not affect the essential characteristics of the product.

3. Prices

Prices are displayed in the currency indicated on the website and do not include shipping costs, unless otherwise stated.

Ophélie & Co reserves the right to modify prices at any time without prior notice.
Products are billed based on the prices in effect at the time the order is confirmed.

4. Orders

Any confirmed order constitutes acceptance of these Terms and Conditions.

Ophélie & Co reserves the right to refuse or cancel any order in the event of:

  • a dispute with the customer,

  • incomplete or incorrect information,

  • suspected fraudulent activity.

5. Payment

Payment is made online using the payment methods available at checkout.

All payments are due immediately upon order confirmation.
Transactions are secured via certified payment providers.

6. Shipping & Delivery

Orders are processed and dispatched within 48 hours maximum (excluding weekends and public holidays).

Estimated delivery times are provided for informational purposes and may vary depending on the destination and carrier.

Ophélie & Co cannot be held responsible for delays caused by carriers, customs procedures, or events beyond its control.

Shipping fees are displayed at checkout.

7. Returns & Right of Withdrawal

Return requests must comply with the conditions outlined in our Refund Policy.

Customers may request a return within 30 days of receiving their order, subject to eligibility criteria, particularly for hygiene-sensitive products.

Please refer to the Refund Policy for full details.

8. Warranty

In the event of a defective or non-conforming product, Ophélie & Co will offer a replacement or refund after review.

This warranty does not cover damage resulting from misuse, improper handling, or normal wear and tear.

9. Liability

Ophélie & Co shall not be held liable for any damage resulting from improper use of the products sold.

Customers are responsible for reading and following all usage instructions provided.

10. Personal Data

Personal data collected during the ordering process is necessary for order fulfillment and customer communication.

Ophélie & Co is committed to protecting customer privacy.
For more information, please consult our Privacy Policy.

11. Intellectual Property

All content on www.ophelieandco.com, including text, visuals, logos, and graphics, is the exclusive property of Ophélie & Co.

Any reproduction, distribution, or use without prior written authorization is strictly prohibited.

12. Governing Principles

These Terms and Conditions are governed by applicable international commercial and consumer protection standards, depending on the customer’s country of residence.

In the event of a dispute, both parties agree to seek an amicable solution before pursuing any legal action.